Frequently Asked Questions
How often are shipment statuses updated?
We update shipment statuses daily. Our goal is to keep your tracking page accurate, simple, and easy to follow without you having to chase anyone down.
What if I'm having trouble logging in?
Email sales@ftlwarehouse.com and we'll help you get back in. Please include your company name and the email address you use to log in so we can find your account quickly.
What should I do if my shipment is delayed?
Email sales@ftlwarehouse.com with your shipment number, PRO number, or company name. Freight delays happen for real-world reasons: missed appointments, weather, driver delays, reconsignment issues, limited access, inspections, or carrier terminal backups. We'll check with the carrier and give you the clearest update available.
How do I submit a claim?
Email sales@ftlwarehouse.com and we'll send you the list of required documents. We help file the claim for you, but the stronger the documentation, the better. Photos, delivery notes, packing lists, commercial documentation, and written damage notations all matter.
How do I get a proof of delivery?
Email sales@ftlwarehouse.com with your shipment number, PRO number, or customer name. We'll send the POD once it is available from the carrier. Some carriers post PODs quickly, while others take a little longer after delivery.
How do I request a quote or book a shipment off of the website?
Email sales@ftlwarehouse.com with your shipment details.
For both pickup and delivery, include:
- Business name & address
- Location type (dock or non-dock). If no dock, include details to avoid additional charges
- Contact name & phone number
- Hours (and note if an appointment is required)
Shipment details:
- Piece count / pallet count
- Weight & dimensions
- Commodity description
- Any PO #s, reference #s, or release #s
Timing:
- Let us know if the shipment is time-sensitive (trade show, must-arrive-by date, etc.)
Once we have everything, we'll send a quote or prepare the BOL and book your shipment.
What if I can't track my shipment on this website?
You can also track directly on the carrier's website using the PRO number. For example, you can search "R+L Carriers tracking" or "Saia tracking" and enter the PRO number there. If you still can't find it, email sales@ftlwarehouse.com and we'll help track it down.
What makes FTL different?
We are a small family business that takes freight seriously. We believe in clear communication, honest billing, and helping customers understand what is actually happening with their shipments.
Freight is not perfect, but we do not disappear when something gets messy. We help quote, book, track, problem-solve, dispute, claim, and follow through. That is the difference.